FAQs
Product Information
Yes! We take baby safety seriously. All our products are crafted using non-toxic, BPA-free materials and undergo rigorous testing to ensure they comply with both U.S. and international safety standards (such as ASTM, CPSIA).
Each product page includes detailed descriptions, dimensions, and features to help guide your decision. If you’re unsure, feel free to contact our customer support team for personalized recommendations.
Yes, we are committed to sustainability. Many of our products are made with eco-friendly, non-toxic materials, and we strive to minimize our environmental footprint in every step of the production process.
Shipping & Delivery
Shipping Time: Typically delivered within 3-7 business days (excluding weekends and holidays). Delivery times may vary depending on your location.
If you need to modify your shipping address, please contact us within 24 hours of placing the order. Once an order is processed or shipped, we cannot change the address.
Ordering & Payment
Orders can be canceled or modified within 24 hours of placing them. After 24 hours, we begin processing and shipping the order, so changes may not be possible.
We accept the following payment methods:
- Major credit/debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay, Google Pay, and other secure payment options
Returns
We offer a 30-day return policy on all products. If you are not satisfied with your purchase, you can return it for a full refund or exchange. Products must be unused and in their original packaging. Please visit our Returns & Exchanges page for further details.
To return an item, simply contact our customer support team to initiate the process. You will receive instructions on how to send the item back. Return shipping costs are the responsibility of the customer unless the return is due to a defect or mistake on our part.
Customer Service & Support
You can reach us via email at [13wanyy520@gmail.com] or through our Contact Us page. We aim to respond to all inquiries within 24 hours.
Yes! Subscribe to stay connected with us to stay informed about upcoming promotions and get exclusive discounts. Membership programs will open soon.
Other
Yes, we offer discounted bundles and sets on many of our products, such as baby bassinet and Playpen. Keep an eye on our website for seasonal promotions!
Absolutely! We encourage our customers to leave honest reviews and share their experiences. Visit any product page to submit your review.